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Dial-up Support
(problems to look for)
Troubleshooting Suggestions
When your having problems connecting to the internet,
loosing connection, or slow connection speeds, try the
following:
Station (Phone) Cords
Unplugged Station (Phone) Cords
Check to make sure
that the station cord connecting the computer to the
phone jack is plugged in securely on each end.
Damaged
Station (Phone) Cords
Check to make sure
that the station cord connecting the computer to the
phone jack is not damaged and that each plastic end (the
RJ11) is securely attached to the phone wire itself.
If the cord is damaged, replace it.
Station
(Phone) Cord Length
Make certain that
the station cord connecting the computer to the phone
jack does not exceed 10 feet in length. If it
exceeds this length, replace it with a station cord
shorter than 10 feet.
Phone
Jack Splitters
Make certain that
three are no phone jack splitters between the computer
and the wall jack itself. If so, remove them.
NEVER use jack splitters with computer modems.
Pinched
Station Cord
Make certain that
the station cord connecting the computer to the phone
jack is not pinched, crimped, smashed, etc. by a desk or
other piece of heavy furniture.
Connecting Through Surge Protector
If the station cord
connecting the computer connects to a surge protector
and then connects to a phone jack, try bypassing the
surge protector and plug the station cord from the
computer directly into the phone jack.
If these
suggestions don't work, continue to the next section of
this troubleshooting tutorial or visit "Things
to Test" for additional ideas.
Computer/Software Related
Computer Locks Up
If your computer
locks up every time you attempt to access the internet
and restarting doesn't help, you have a problem on your
computer. Try the following to resolve the problem
yourself:
-
Try
running an
antivirus,
anti-spyware, &
anti-adware program
-
Reinstall your browser (probably
Internet Explorer)
- follow the instructions found on Microsoft's
website.
-
Set all
browser settings back to default (see the help
section of your browser to do this).
If none of
these suggestions help, contact a qualified computer
consultant.
Computer Disconnects Often
This link provides
suggestions to settings that can be changed to assist a
PC in maintaining a better connection.
Modem Problems
This link will help
you determine whether your modem is installed properly
and ways to diagnose modem problems.
(**for advanced users only)
If these
suggestions don't work, visit "Things
to Test" for additional ideas.
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