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Dial-up Support
(things to test)
Troubleshooting Suggestions
When your having problems connecting to the internet,
loosing connection, or slow connection speeds, test the
following:
Phone Jacks/Station Cords
Unplug All Phones
Sometimes a phone
will begin having trouble on a level the user will not
recognize. Even though the user is unaware of any
problems, it may be enough to influence dial-up internet
and interrupt a connection. To test your phones
for trouble, unplug all phones. Now try to connect
to the internet. If you are able to connect, then
one of your phones is bad. To locate the bad
phone, plug one in and attempt to connect to the
internet. After the first phone is plugged in and
you are able to connect, repeat the process with each
additional phone until you are unable to connect.
Once you are unable to connect, the phone just plugged
in is apparently faulty and must be discarded.
Dial Tone
at Phone Jack
With a phone
(non-cordless type), check to make sure the phone jack
your using to connect your computer to the internet has
dial tone. Make certain to use a different station
cord than the one currently connecting the computer
modem to the jack. If there is no dial tone in
this jack, try connecting your computer to another jack
that your certain has dial tone.
Dial Tone
Through Station Cord
With a phone
(non-cordless type), check to make sure the station cord
connecting your computer to the phone jack is passing
dial tone. Make certain to use a different phone
jack than the one your currently using to connect the
computer to the internet (possibly one from another
room). If the station cord does not pass dial
tone, try another station cord.
Another
Phone Jack
Even if the tests above pass, try connecting your
computer modem to another phone jack in the house
(possibly one from another room). Sometimes a
phone jack will pass dial tone, but will still have a
small problem influencing your dial-up connection.
If these
suggestions don't work, visit "Problems
To Look For" for additional ideas.
Once you
have tried all troubleshooting suggestions and all
attempts to correct the problem have failed, please call
our
Technical Assistance Center.
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