Digital TV
(Residential Gateway & Remote Solutions)

Residential Gateway (RG)

Try the Following
 

• Verify all cables are plugged correctly into the back of the Residential Gateway (the set top cable box) (RG).
• Make sure all cables are plugged into the correct wall jacks.
• Verify the TV is on the correct channel and stream.  For stream 1, the TV channel is usually set to 3.  For stream 2, the TV channel is usually set to 7.
• Reboot the Gateway by unplugging the power cord.  Once you plug the cord back in, the RG will go through 2 boot cycles and take around 5 minutes before it is operational.
• If you continue to experience problems, please contact our technical support staff.

Remotes

Try the Following
If you are having problems with the remote provided by SCRTC, try the following suggestions:

• Replace the batteries with 2 new AA batteries.
• Discover what is/isn't working:  Try changing the channel, operating the volume, operating the power, etc. Now that you know exactly what isn't working, go to the section below (Programming the Remote).

Programming the Remote
Learn how to program the remote to the Residential Gateway (RG) and to specific TV's.

• What type of remote do you have? - Choose one below!