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SCRTC-hosted Voice Mail is available

Voice Mail Set Up

(must be from phone line associated with the mailbox)

  • Dial your Voice Mail access number at (270) 678-6245 or *98 from the phone with Voice Mail service.
  • Follow the voice instructions given to complete your mailbox setup.
  • For your protection, you are required to enter a Voice Mail password that can be from 4 to 20 digits. This password is required each time you access your mailbox.

Any call forwarding features must be deactivated to allow callers to leave Voice Mail messages for you. See page 18 of the SCRTC telephone directory for instructions.

All of your voice messages will reside in your mailbox, protected by a 4 to 20-digit password until you choose to delete them.

Voice Mail Management Main Menu

  1. To get your messages
  2. To send a message to another mailbox
  3. To work with your greetings
  4. To change your settings
  5. “Not used”
  6. To get your deleted messages
  7. To leave this mailbox and log in as another subscriber

* To exit Voice Mail

Voice Mail Retrieval & Management

Accessing your Voice Mail will depend on whether you’re calling from the SCRTC phone line associated with the voicemail box or calling from a different phone number, such as a cell phone.

Access:

  • Calling from the phone line associated with your Voice Mail box:
  • Dial the SCRTC Voice Mail access number listed in the first column or *98.
  • When prompted, enter your 4 to 20-digit password followed by the # key.
  • Calling from any other non-associated phone line
  • Dial the SCRTC Voice Mail access number listed in the first column.
  • When prompted, enter your mailbox number (your 10-digit telephone number)
  • When prompted, enter your 4 to 20-digit password followed by the # key. Or you can dial your home telephone number and when your Voice Mail answers, press the * key.
  • Enter your password when prompted, followed by the * key.

Greetings

  • Press 3 – Greetings options
  • Press 1 – Create a personal greeting. Press 2 – Extended absence greeting
  • Press 3 – Select system-generated greeting or change the recording of your name
  • Press 5 – To work with a greeting that callers hear when your phone line is busy

Playing Messages

When you access your mailbox to retrieve your messages, the system will tell you how many messages you have. Press 1 to play your message.

When you have finished listening to a voice message, you can:

  • Press 3 to delete.
  • Press 2 to keep the message (saved messages cannot be accessed until you have listened to your unplayed messages and message receipt queues).
  • Press 1 to play again.

Message waiting notification:

  • Voice Mail basic
  • Different types of message waiting indicators: Stutter dial-tone
  • Visual notification (requires special equipment), Voice Mail plus
  • E-mail: Allows customers to receive and play voice messages via an e-mail account.
  • Voice Message notification (depending on equipment availability).

Phone Features Portal - SCRTC internet connection required to access this link

Provides customers the ability to play their Voice Mail messages and manage their Voice Mail settings directly from the web (requires Voice Mail Plus service).