Calling Features

Call waiting is a way of telling you someone is trying to call while you are on another call.

To use:

• Listen for the short beep.
• Press the switchhook or flash button to put first caller on hold.
• Pressing the switchhook or flash button will allow you to alternate between calls.
• To terminate either call, hang up. Your telephone will ring again. Answer it to return to the other caller.

You can forward all your calls to wherever you are going.

To Forward All Calls:

• Dial *72, then dial telephone number to which calls will be forwarded.
  • If local number just dial 10-digit number.
  • If long distance number then dial 1+ 10-digit number.
• 2 beep tones will then be heard indicating the calls have been forwarded successfully.
• Then hang up.

To cancel call forwarding all calls:

• Dial *73, then listen for 2 beeps. Hang up.

If your phone line is busy, this service routes the call to voicemail or another number.

• Dial *65, then dial telephone number to which calls will be forwarded.
  • If local number just dial 10-digit number.
  • If long distance number then dial 1+ 10-digit number.
• 2 beep tones will then be heard indicating calls have been forwarded successfully.
• Then hang up.

To cancel call forwarding busy:

• Dial *85, then listen for 3 beeps.
• Hang up.

If you’re too busy to answer the phone, this service routes your non-answered calls to voicemail or another number to take a message for you.

• Dial *68, then dial telephone number to which calls will be forwarded.
  • If the local number just dial 10-digit number.
  • If long distance number then dial 1+ 10-digit number.
• 2 beep tones will then be heard indicating the calls have been forwarded successfully.
• Then hang up.

To cancel call forwarding don’t answer:

• Dial *88, then listen for 3 beeps.
• Hang up.

(The standard amount of rings on call forwarding that don’t answer is 3. However, that can be changed by contacting your customer service representative.)

This service allows you to forward all incoming calls to a predetermined number that is programmed by South Central.

• Dial *72, then listen for 2 beeps.
• At that time calls are forwarded to a number pre-assigned by the customer with South Central.

To cancel call forwarding fixed:

• Dial *73, then listen for 2 beeps.
• Hang up.

This service allows you to forward or un-forward all your calls when you are away.

To remotely activate/deactivate call forwarding all calls:

• Dial (270) 614-7224 or (270) 537-7224 and follow the recorded instructions.
  • (A PIN programmed by South Central or as changed by you dialing the change pin code of *319 must be used with this feature.)
• After entering call forward service activation code (Ex. *72) you will receive a stutter dial tone. At this time enter the 10-digit local phone number or 1 + 10-digit phone number if long distance. If completed correctly you should receive 2 beeps to indicate calls have been forwarded.

Now you can talk to 2 people at the same time.

To use:

• Place a call to the first party and announce that you are ready to get the second party on the line.
• To hold the existing call, press the switchhook or flash button for a second.
• Listen for 3 beeps and a steady dial tone.
• Dial the third number.
• After third party answers, depress the switchhook or the flash button for a second, to connect all 3 parties to begin 3-way conferencing.

To cancel:

• Press the switchhook or the flash button twice. Only the original party is on the line.
• If either party that you have on conference hangs up, the 3-way calling is discontinued.
• Hang up.

This feature allows the customer to put an existing call on hold. The line then becomes free to originate another call.

To activate:

• Press a flash button or depress switchhook, and dial *90#.
• The line then becomes free to originate another call.
• After connecting you can then hit flash-hook again to switch back to the first call (putting the second call on hold), and again to switch between the 2 numbers.

South Central furnishes a recording stating you wish to not be disturbed at this time.

To activate:

• Dial *78, recording confirms do not disturb feature is now on.
• Hang Up.

To cancel:

• Dial *79, recording confirms do not disturb feature is now off.
• Hang Up.

Speed Calling allows you to call selected telephone numbers quickly by dialing an assigned code.

To set up:

• Listen for dial tone.
• Dial *74
• Enter speed calling code (2 to 9) and the desired 10-digit telephone number, then listen for 2 beeps.
• Hang up.

To dial:

• Dial desired speed calling code, then press # or wait for a 4-second timeout.

Speed calling allows you to call selected telephone numbers quickly by dialing an assigned code.

To set up:

• Listen for dial tone.
• Dial *75
• Enter speed calling code (20 to 49) and desired telephone number, then listen for 3 beeps.
• Hang up.

To dial:

Dial desired speed calling code (20 to 49), then press # or wait for a 4-second timeout.

Automatic recall enables you to call the last incoming call without having to know the actual number.

• Lift the receiver and dial *69. This will give you an announcement of the last number that tried to call you.
• To activate a recall to the announced number, dial 1 and wait for that party to answer.
• If a busy signal is received, hang up and your call will be retried for 30 minutes.
• If it becomes idle, your phone will ring a distinctive ring alerting you to pick up so the call can be completed.

To cancel all outstanding calls, dial *89.

Automatic Callback

Automatic callback enables you to automatically redial the last outgoing call.

From home phone:

• Lift the receiver and dial *66.
• Cancel all outstanding callback attempts, dial *86.

Originated trace will allow you to request a trace of an obscene, threatening, or harassing call. This requires a subpoena to retrieve the information of calls.

• Hang up after receiving the annoying call.
• Lift the receiver and listen for dial tone.
• Dial *57, then listen for the announcement.
  • (After requesting a trace, you should call South Central if you want the call to be investigated further. Please call before the end of the next business day.)

Selective call forwarding allows you to create a list of phone numbers that are to be forwarded when called and you are away from home.

• Dial *63, listen to the voice instructions which will guide you through the steps of how to:
• Turn selective call forwarding on or off.
• Make changes to your selective call forwarding list.
  • Dial If you want to:
    • 0: Repeat the instructions
    • 3: Turn service off/on
    • 1: Review the numbers on your list

Immediately after hearing a number listing dial 07 to delete that entry. While in list review dial 3 to turn Selective Call Forwarding on.

• # Add a number to your list
• * Delete a number from your list

Selective call rejection allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from this list would receive an announcement that informs the caller that you are not receiving calls from them at this time.

• Dial *60, listen to the voice instructions which will guide you through the steps of how to:
• Turn selective call rejection on or off.
• Make changes to your selective call rejection list.
  • Dial If you want to:
    • 0: Repeat the instructions
    • 3: Turn service off/on
    • 1: Review the numbers on your list

Immediately after hearing a number listing dial 07 to delete that entry. While in list review dial 3 to turn selective call rejection on.

• # Add a number to your list
• * Delete a number from your list

Selective call acceptance allows you to screen incoming calls by creating a list of phone numbers from which you want to accept calls. Calls not on this list would receive an announcement that informs the caller that you are not receiving calls from them at this time.

• Dial *64, listen to the voice instructions which will guide you through the steps of how to:
• Turn selective call acceptance on or off.
• * Make changes to your selective call acceptance list.
  • Dial If you want to:
    • 0: Repeat the instructions
    • 3: Turn service off/on
    • 1: Review the numbers on your list

Immediately after hearing a number listing dial 07 to delete that entry. While in list review dial 3 to turn selective call acceptance on.

• # Add a number to your list
• * Delete a number from your list

Calling number delivery lets you see the calling party’s number before answering a call. A special display device is required to allow you to view the calling number. Wait for the start of the second full ring of your phone set for the number to appear.

Calling Name Delivery lets you see the calling party’s name, number, date, and time of call before answering a call. A special display device is required to allow you to view the calling name, number, date, and time of call. Wait for the start of the second full ring of your phone set for the number to appear

Calling name/number delivery can be blocked or unblocked on a per-call basis.

To activate the caller id block:

• Dial *67 preceding the regular numbers to complete the call.

(residential only)

Customers purchasing non-published services have the option to include permanent caller ID blocking at no extra charge.

To activate caller ID delivery:

• Dial *82 preceding the regular numbers to complete a call. (If the party you are calling has anonymous call rejection you must dial *82 to get through).

• Requires a special caller ID unit or telephone.
• While on a call, your caller ID unit or phone will show the number or name of the second party that’s calling, depending on which service you have.

This feature can be beneficial where a telephone line is shared with fax, data, teenagers, etc. South Central’s switch will allow 2 distinctive alert services (additional numbers) to be added to the main number.

• Party number 1:
  • Ringing code: Standard (Main)
• Party number 2:
  • Short short
• Party number 3:
  • Short short long

All local and toll billing is to the main number.

A standard directory listing may be provided with this feature at no charge.

This service allows you to forward the main number only or allows you to forward the main number and the distinctive alert numbers associated with this service. This choice is made at the time of service request.

• Follow normal call forwarding instructions

Toll restriction with PIN allows customers to have control over what long-distance calls can originate from their home or office. Requires a PIN # of your choice input by an SCRTC Service Representative.

• Dial 1 + Area Code + 7-digit number you wish to dial.
• After receiving 2 beeps enter a PIN, and a call will complete as dialed.

To change PIN number:

• Dial *319# and follow the directions to change your pin #.

This service allows the called party to reject calls marked private by calling name/number delivery block.

• Dial *77#, listen for activation.
• Dial *87#, listen for confirmation.

SCRTC-hosted Voice Mail is available

Voice Mail Set Up

(must be from phone line associated with the mailbox)

• Dial your Voice Mail access number at (270) 678-6245 or *98 from the phone with Voice Mail service.
• Follow the voice instructions given to complete your mailbox setup.
• For your protection, you are required to enter a Voice Mail password that can be from 4 to 20 digits. This password is required each time you access your mailbox.

Any call forwarding features must be deactivated to allow callers to leave Voice Mail messages for you. See page 18 of the SCRTC telephone directory for instructions.

All of your voice messages will reside in your mailbox, protected by a 4 to 20-digit password until you choose to delete them.

Voice Mail Management Main Menu

1. To get your messages
2. To send a message to another mailbox
3. To work with your greetings
4. To change your settings
5. “Not used”
6. To get your deleted messages
7. To leave this mailbox and log in as another subscriber

* To exit Voice Mail

Voice Mail Retrieval & Management

Accessing your Voice Mail will depend on whether you’re calling from the SCRTC phone line associated with the voicemail box or calling from a different phone number, such as a cell phone.

Access:

• Calling from the phone line associated with your Voice Mail box:
• Dial the SCRTC Voice Mail access number listed in the first column or *98.
• When prompted, enter your 4 to 20-digit password followed by the # key.
• Calling from any other non-associated phone line
• Dial the SCRTC Voice Mail access number listed in the first column.
• When prompted, enter your mailbox number (your 10-digit telephone number)
• When prompted, enter your 4 to 20-digit password followed by the # key. Or you can dial your home telephone number and when your Voice Mail answers, press the * key.
• Enter your password when prompted, followed by the * key.

Greetings

• Press 3 – Greetings options
• Press 1 – Create a personal greeting. Press 2 – Extended absence greeting
• Press 3 – Select system-generated greeting or change the recording of your name
• Press 5 – To work with a greeting that callers hear when your phone line is busy

Playing Messages

When you access your mailbox to retrieve your messages, the system will tell you how many messages you have. Press 1 to play your message.

When you have finished listening to a voice message, you can:

• Press 3 to delete.
• Press 2 to keep the message (saved messages cannot be accessed until you have listened to your unplayed messages and message receipt queues).
• Press 1 to play again.

Message waiting notification:

• Voice Mail basic
• Different types of message waiting indicators: Stutter dial-tone
• Visual notification (requires special equipment), Voice Mail plus
• E-mail: Allows customers to receive and play voice messages via an e-mail account.
• Voice Message notification (depending on equipment availability).

Phone Features Portal - SCRTC internet connection required to access this link

Provides customers the ability to play their Voice Mail messages and manage their Voice Mail settings directly from the web (requires Voice Mail Plus service).