Email Support

iOS

iOS Devices: IMAP Configuration

1. Go to the Settings icon.
2. Select Mail.
3. Select Accounts.
4. Select Add Account.
5. Select Other.
6. Select Add Mail Account.
7. Enter in your Name: (Example Jon Doe)
8. Enter your Email Address: (Example user@scrtc.com)
9. Enter a Description: IMAP
10. Select Save.

Depending on the connection, you may need these additional settings:

1. Under the incoming mail server add the following:
2. Host Name: mail.scrtc.com
3. User Name: (Example user@scrtc.com)
4. Password: (Access Account Password)
5. Under Outgoing Mail Server, add the following:
6. Host Name: smtp.scrtc.com
7. User Name: (Example user@scrtc.com)
8. Password: (Access Account Password)
9. Select Save.

Android Email Setup

1. Open the Gmail app and navigate to the Settings section.
2. Tap Add account.
3. Tap Personal (IMAP/POP) and then Next.
4. Enter your full email address and tap Next.
5. Choose the type of email account you will be using.
   • IMAP will store the emails on the server and show a cached copy on your phone. IMAP is best in most cases.
6. Enter the password for your email address and tap Next.

Incoming Server Settings

1. Username: Enter your full email address
2. Password: Enter the password for your email account
3. Server: mail.scrtc.com
4. Port and Security Type:
   • If you’re using IMAP, choose either:
     • Secure – Port: 993 and Security Type: SSL/TLS (Accept all certificates)
     • Insecure – Port: 143 and Security Type: None (Accept all certificates)
5. Once the settings are entered, tap Next.

Outgoing Server Settings

1. Select Require Sign-In.
2. Username: Enter your full email address
3. Password: Enter the password for your email account
4. Server: smtp.scrtc.com
5. For SMTP Port and Security Type, choose either:
   • Secure – Port: 465 and Security Type: SSL/TLS (Accept all certificates)
6. Once the settings are entered, tap Next.

Windows Live Mail Setup for IMAP

1. Open Windows Live Mail. On Windows Live Mail toolbar, click File (1), then go to Options (2), and click Email Accounts (3).
2. Now click on Add
3. Select Email Account, then click Next
4. Under Logon Information:
   • In the Email address box, enter your full email address.
   • In the Password box, enter your email password. If you want Windows Live Mail to remember your password, make sure the check box next to Remember this password is selected.
   • In the Display name box put your name
   • Click Manually configure server settings, and then click Next.
5. Provide the following information on the Configure server settings page.
   • Under Server Type, select IMAP.
   • In the Incoming mail server box, enter the IMAP server name:
     1. IMAP: mail.scrtc.com   Port: 993
     2. Do not click Requires a secure connection (SSL) (Remove)
     3. Do select Requires Authentication
     4. Under Authenticate using, select Clear text
   • In the Outgoing server information
     1. The Server Address is mail.scrtc.com  Port 465
     2. Again, as mentioned above, select Requires Authentication
6. In the Logon user name box, enter your Full Email Address:  i.e. yourusername@scrtc.com
7. Click Next
8. On the Your email account was added page, click Finish.
9. On the Account Settings page, click Close.

Outlook 2019 Setup for IMAP Mailboxes

1. Open Outlook 2019. If this is the first time you have opened Outlook, you will be directed to the new account wizard.
2. When the Welcome to Outlook 2019 box opens, enter your email address and click Advanced options
3. Check the box for the option Let me set up my account manually and then click Connect.
4. In the Choose account type window, select IMAP.
5. Enter the following settings then click Next:
   • Incoming mail:
     1. Server: Enter mail.scrtc.com
     2. Port: 993 for IMAP
   • Encryption method: SSL/TLS
   • Require logon using Secure Password Authentication (SPA): Unchecked
6. Outgoing mail:
   • Server: mail.scrtc.com
   • Port: 587
   • Encryption method: STARTTLS
   • Require logon using Secure Password Authentication (SPA): Unchecked
7. Click Next
8. Enter your mailbox password, then click Connect.

Your account should now be set up and ready to use, click OK to close the wizard. Outlook 2019 is now configured to send and receive email through your mailbox.

Setting Up Your IMAP Email Address in Mozilla Thunderbird

1. In Mozilla Thunderbird, from the Tools menu select Account Settings.
2. Select Email account, and then click Next.
3. Enter your name and e-mail address.
4. Select IMAP as the type of incoming server you are using.
   • Your incoming server is mail.scrtc.com for IMAP.
   • Click Next.
5. Enter your e-mail address for the Incoming User Name, and Outgoing User Name. Click Next.
6. Enter a name for your email account and click Next.
7. Verify your account information and click Finish.
8. In the Account Settings window, select Outgoing Server listed below your new account.
   • Type mail.scrtc.com for the Server Name and change the Port setting to 587
9. Select the User name and password and enter your e-mail address.
   • Thunderbird will ask you for your password the first time you try to send mail. Click OK.

Your account should now be set up and ready to use.  Mozilla Thunderbird is now configured to send and receive email through your mailbox.

Setting Up an SCRTC Email Account for Outlook on Windows 10

1. Open the “Control Panel” by searching for it in the search bar next to the Start Button.

2. Ensure that “All Control Panel Items” is your active view at the top of the window.

3. Click on the “Mail (Microsoft Outlook…)” icon.

4. In the “Mail Setup – Outlook” dialog box, click “Email Accounts…”.

5. On the Add Account window that shows up afterward, fill out the
fields:

• Your Name:
• Email Address:
• Passwords:
• Retype Password:

Then click on the “Next” button.
Note: If the auto-configuration process doesn’t work, see the section below for manual configuration instructions.

6. A dialog box asking to configure server settings may appear; if so, click “Allow”.

7. A dialog box should appear next, checking off the configuration process. After the configuration is done, it should say the email is successfully configured. Click “Finish.”

8. You should be met with the Account Settings dialog box, and the new email address should be on the list. Click “Close”.

9. Open Outlook as normal to view your mail.

Manual Email Configuration

If the auto-configuration doesn’t work, you can do a manual account setup. To do so, follow the steps below:

1. At the “Add Account” dialog box, select the option “Manual setup or additional server types” and click “Next”.

2. For the account type, click the “POP or IMAP” radio button and click “Next”.

3. Input the required information using the image below as a template. Click “More Settings…”.

4. Click the “Outgoing Server” tab.

5. Ensure the “My outgoing server (SMTP) requires authentication” checkbox is checked and the “Use the same settings as my incoming mail server” radio button is filled.

6. Click the “Advanced” tab.

7. Make sure the server settings are set as such, and click OK:

• Incoming Server (IMAP): 993

Use the following type of encrypted connection: SSL/TLS

• Outgoing Server (SMTP): 587

Use the following type of encrypted connection: STARTTLS

8. Back at the account settings, click “Next”.

9. A “Test Account Settings” dialog box will appear and automatically run 2 tests. Once they are completed, click “Close”.

10. The next dialog box will say “You’re all set!”, click “Finish”.

11. The new email account will now be listed. Click Close.

12. You can now access your email as normal.

Contact us if you need any assistance:

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